Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
Q: What types of cleaning do you offer?
We provide regular and one-off domestic cleaning, commercial cleaning, end-of-tenancy cleaning, deep cleans, office cleaning, laundry services, and more. We also offer tailored cleaning packages to meet individual or business needs
Q: Do you bring your own cleaning products and equipment?
Yes, all our cleaners come fully equipped with high-quality cleaning products and tools. Eco-friendly options are available on request.
Q: Are your staff insured and vetted?
Absolutely. All our team members are fully insured, trained, and background-checked. For sensitive environments like schools or healthcare settings, we also ensure DBS checks are carried out.
Q: How do I book your services?
You can book by calling us on 07396864254, emailing info@platinumsparkle.co.uk, or filling out our booking/request form online.
Q: How much do you charge?
Prices depend on the type and frequency of service. We offer competitive rates and transparent quotes. Contact us for a free, no-obligation quote tailored to your needs.
Q: How can I pay?
We accept bank transfers, cash, card payment, and business invoicing for commercial clients. Payment terms are usually 7 days from the invoice date.
Q: Will I have the same cleaner each time?
We aim to provide consistency by assigning regular cleaners to regular clients whenever possible.
Q: What if I’m not happy with the service?
Your satisfaction is our priority. If you’re unhappy for any reason, let us know within 24 hours and we will resolve the issue quickly and professionally.
Q: Do you provide end-of-tenancy and Airbnb cleaning?
Yes, we specialise in end-of-tenancy cleaning, Airbnb turnovers, HMO communal area cleaning, and laundry/linen services.
Q: Do you manage keys and access?
Yes, we offer secure key holding and can coordinate directly with tenants, landlords, or agents for smooth access and service delivery.
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